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FREE SHIPPING OVER $99
Orders under $99 = $10 shipping fee.
Online orders will be sent on business days. No deliveries will be made on weekends or public holidays.
Shipping and postage only within Australia.
Please allow for at least 10 business days for packages to be sent from date of purchase.
Clearance items cannot be exchanged or refunded. Exchanges and refunds only on full priced items.
Please be aware that we are currently experiencing postage delays with the COVID-19 pandemic. We are still operating as normal, but unfortunately due to circumstances out of our control, we can not guarantee that your parcel will get to you as quickly as it normally would. We appreciate your patience, and hope to get through this together. Please contact us if you have any queries, we are always happy to help.
Returns and exchanges
Should you require an exchange or refund providing the following conditions are met:
Items can be sent back by post or in store – return shipping will be at customers expense.
Return address:
On the Go Safety
290 Princes Highway
Corio, VIC 3214
Several types of items are exempt from being returned. These include perishable items, sanitary good, hazardous materials and flammable liquids/gases.
Gift cards and health/personal care items are also unable to be refunded.
There is no exchange or refund on sale and clearance items.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify that we have received it in store. You will also be notified if your return has been approved or rejected.
If your return is approved, your refund will be processed. The original purchase amount will automatically be refunded to your credit card/original method of payment. Please allow 7 working days for the payment to be processed.
Delayed or missing refunds (if applicable)
If you haven’t received your refund after 7 working days of the items being received and processed, please carefully check your bank account again. It may take some time before your refund is processed through your bank - contact your credit card company and bank branch if it still hasn’t been received within this time. Unfortunately refunds are often delayed in the banking system.
If your refund still hasn’t been received, please contact us at sales@onthegosafety.com.au or on (03) 52159091.
Sale items
Unfortunately, sale and clearance items cannot be exchanged or refunded. Exchanges and refunds are only on full priced items.
Faulty items
We will happily replace an item if it is defective or damaged with proof of purchase.
Please contact us at
Email: sales@onthegosafety.com.au
Phone: (03) 5215 9091
290 Princes Highway, Corio VIC 3214
Return shipping
To return your product, please send to:
ON THE GO SAFETY
290 Princes Highway
Corio, Vic 3214
Any shipping expenses from original purchase will not be refunded in transaction.
Shipping is at customers expense.
We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your items, as the post can be unpredictable.
