SHIPPING/RETURNS

FREE SHIPPING on standard orders over $200!

Standard order delivery $10

Online orders will be sent on business days. No deliveries will be made on weekends or public holidays.

Shipping/postage only within Australia. 

Returns

Returns and exchanges

Should you require an exchange or refund providing the following conditions are met:

  1. The items must be returned within 30 days of original purchase date. Unfortunately, after this time we are unable to offer an exchange/refund.
  2. Proof of purchase must be attached - tax invoice/receipt.
  3. The items must be in original packaging, tags attached and in its original condition.

Items can be sent back by post or in store – return shipping will be at customers expense.

Return address:

On the Go Safety

Shop 12

9-11 Leather Street

Breakwater VICTORIA 3219.

 

Several types of items are exempt from being returned. These include perishable items, sanitary good, hazardous materials and flammable liquids/gases.

Gift cards and health/personal care items are also unable to be refunded.

There is no exchange or refund on sale and clearance items.

 

Please do not send your purchase back to the manufacturer. 

 

Refunds

Once your return is received and inspected, we will send you an email to notify that we have received it in store. You will also be notified if your return has been approved or rejected.

If your return is approved, your refund will be processed. The original purchase amount will automatically be refunded to your credit card/original method of payment. Please allow 7 working days for the payment to be processed.


Delayed or missing refunds (if applicable) 

If you haven’t received your refund after 7 working days of the items being received and processed, please carefully check your bank account again. It may take some time before your refund is processed through your bank - contact your credit card company and bank branch if it still hasn’t been received within this time. Unfortunately refunds are often delayed in the banking system.

If your refund still hasn’t been received, please contact us at sales@onthegosafety.com.au or on (03) 5242 8828.

 

Sale items

Unfortunately, sale and clearance items cannot be exchanged or refunded. Exchanges and refunds are only on full priced items.

 

Faulty items

We will happily replace an item if it is defective or damaged with proof of purchase.

Please contact us at

Email: sales@onthegosafety.com.au

Phone: (03) 5242 8828

Shop 12, 9-11 Leather Street, Breakwater Victoria 3219.

 

Return shipping

To return your product, please send to:

On the Go Safety

Shop 12

9-11 Leather Street

Breakwater VICTORIA 3219.

Any shipping expenses from original purchase will not be refunded in transaction.

Shipping is at customers expense.

We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your items, as the post can be unpredictable.